IT Support & Maintenance
Responsive technical assistance for your IT infrastructure
Comprehensive technical support and preventive maintenance for your IT infrastructure.
Technologies and partners
Benefits of our IT support
Tailored responsiveness
Priority intervention adapted to the urgency of your situation, with constant communication on progress.
Recognised technical expertise
Experienced technicians mastering modern technologies and the specifics of your business sector.
Proactive approach
Anticipating problems through continuous monitoring and preventive maintenance of your infrastructure.
Trusted partnership
Long-term relationship based on transparency, listening to your needs and adapting to your growth.
Our support process
Initial contact
Phone hotline, email or ticket platform
Rapid diagnosis
Problem analysis and urgency assessment
Targeted intervention
On-site or remote resolution depending on context
Testing and validation
Verification of proper operation and user testing
Follow-up and prevention
Intervention report and preventive recommendations
Our support service range
Multi-channel technical support
Accessible and effective assistance according to your preferences
- Dedicated phone hotline
- Email and chat support
- Scheduled on-site intervention
- Secure remote access
Smart maintenance
Proactive upkeep of your infrastructure
- Continuous performance monitoring
- Automated security updates
- System optimisation and cleanup
- Regular backup testing
Strategic asset management
Global vision and management of your IT resources
- Detailed hardware inventory and tracking
- Renewal planning
- Software licence optimisation
- Complete technical documentation
Our areas of intervention
Découvrez comment nous accompagnons nos clients au quotidien pour assurer la continuité de leur activité
Critical incident resolution
EmergencyEmergency intervention on system, network or server failures affecting your business continuity
Day-to-day user support
Daily SupportPersonalised technical support to resolve your staff's difficulties and optimise their productivity
Proactive infrastructure maintenance
PreventionContinuous monitoring and preventive maintenance to anticipate problems and maintain optimal performance
Technology evolution support
EvolutionStrategic advice and implementation to evolve your infrastructure according to your business needs
Besoin d'un accompagnement personnalisé ?
Chaque situation est unique. Échangeons sur vos besoins spécifiques pour vous proposer la solution la plus adaptée.
Our support levels
Essential Support
Local support for small businesses
- Phone support during business hours
- Scheduled intervention by priority
- Regular preventive maintenance
- Infrastructure documentation
- Technical advice and recommendations
Advanced Support
Complete solution for dynamic SMEs
- Extended support with priority line
- Rapid intervention by urgency
- Monthly proactive maintenance
- Continuous infrastructure monitoring
- Activity reports and recommendations
- Project and evolution assistance
Premium Support
Critical service for demanding businesses
- Priority support and on-call
- Guaranteed emergency intervention
- In-depth preventive maintenance
- Real-time monitoring and alerts
- Dedicated technical contact
- Personalised IT strategy
Questions fréquentes
Do you work on-site or remotely?
Both! For simple issues, we intervene remotely within minutes. For hardware failures, we come on-site depending on your location.
What types of equipment do you support?
PCs, Macs, servers, printers, network equipment. We cover Windows, macOS and major Linux distributions.
Zones d'intervention
SuqiTech intervient dans tout le Pays de Gex et la région genevoise pour vous offrir un service de proximité réactif et personnalisé.
Temps de déplacement maximum : 30 minutes • Intervention d'urgence : sous 2h en zone prioritaire
Votre IT en toute sérénité
Support technique réactif et maintenance préventive
Intervention rapide
Résolution sous 24h dans le Pays de Gex
Maintenance préventive
Évitez les pannes avant qu'elles arrivent
Support utilisateurs
Assistance technique pour vos équipes